Our aim is to resolve complaints within the scope of our complaints policy, a copy of which is available on request. If however, you are not satisfied with the handling of your complaint, or with its final outcome, you have recourse to a non-judicial resolution procedure.
Whilst we are regulated by the Solicitors Regulation Authority, complaints against solicitors are currently handled by the Legal Complaints Service (LCS), which is the independent complaints handling arm of the Law Society.
Contact details for the LCS are:
Legal Complaints Service
Victoria Court
8 Dormer Place
Leamington Spa
Warwickshire CV32 5AE
Helpline: 0845 608 6565
Minicom: 0845 601 1682
Office for Legal Complaints
The Office for Legal Complaints (OLC) has been established by the Legal Services Act 2007 to set up an independent and impartial Ombudsman service which meets the needs of lawyers and all those who use their services. The OLC will begin to resolve complaints in the second half of 2010.
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